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Answers to common queries about choosing and caring for your mattress. Can’t find what you’re looking for? Ask us anything via chat or get in touch.
Other popular questions
Upon delivery, it is common for your mattress to appear slightly shorter in width, length, or both. This is normal, as size variances of up to 20mm +/- can occur. The mattresses undergo tight packing, storage, and transportation, which can result in a slight compression of the mattress. The mattress will always be equal to or smaller (within tolerance) than the size provided, so that it fits the intended bed frame or base. Rest assured, this is completely normal and to be expected. Your mattress will settle after a short period and recover to original size.
Registration, Warranty & Claims
If you feel your product is defective, you can lodge a warranty claim on our website by visiting https://customercare.ahbeard.com/create-claim/.
Our Customer Care Team will review your claim once they have all the required documents.
A.H. Beard does not accept returns on products.
If you are experiencing an issue with your product, please lodge a concern via our website on the following link: https://customercare.ahbeard.com/create-claim/
When lodging a warranty claim, you’ll be asked to supply your original receipt as proof of purchase. If you no longer have your proof or purchase, try contacting the retailer to see if they can reprint the receipt on your behalf.
If a product is replaced under our quality warranty, the warranty period for the replacement product expires on the same date as the original product purchase date.
If you are within your warranty period, you are welcome to file a claim for your product either through our retail partner, or A.H. Beard directly.
You’ll find our warranty claim form here: https://customercare.ahbeard.com/create-claim/.
While we’re confident in the craftsmanship and componentry of our products, we understand that things can sometimes go wrong. Rest assured, our products are supported by a manufacturer’s warranty against faulty workmanship and materials.
You can review our warranty details here: https://ahbeard.com/guarantee-brochure/
You can register here, https://customercare.ahbeard.com/product-registeration/
You will need your Customer Care Number or serial number for all products you register. If you need assistance in locating your Customer Care Number, refer to the following link: https://customercare.ahbeard.com/knowledgebase/article/KA-01233/en-us
Upon delivery, it is common for your mattress to appear slightly shorter in width, length, or both. This is normal, as size variances of up to 20mm +/- can occur. The mattresses undergo tight packing, storage, and transportation, which can result in a slight compression of the mattress. The mattress will always be equal to or smaller (within tolerance) than the size provided, so that it fits the intended bed frame or base. Rest assured, this is completely normal and to be expected. Your mattress will settle after a short period and recover to original size.
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This is by far the best mattress I have ever slept on. It was recommended to me by my sister as sleeping on this bed really helped with her back pain. And I can say that it has helped me immensely with my back issues. It is very comfortable and supportive.
Highly recommend this mattress
Multiple purchases have been made, for both family and our rental property. A good night’s sleep is such a basic requirement for health and happiness. A good quality mattress is the foundation.
We will continue to be proud to buy Australian. Well made and THE BEST.
The last bed we had for 12 years – a queen size A.H. Beard was great so we upgraded to a king size and are very happy with the Grand Harmony plush – great that they are made in Australia.