Answers to common queries about choosing and caring for your mattress. Can’t find what you’re looking for? Ask us anything via chat or get in touch.
Choosing the right mattress, base, and pillow
A good quality mattress should last you at least 7-10 years. Beyond this, a mattress’s quality and componentry may deteriorate to the point where it no longer offers the support and comfort you need.
However, if you are experiencing poor quality sleep due to a change in your physique, health or sleeping environment, you should consider replacing your mattress immediately – no matter how old it is.
Rest assured, when you buy an A.H. Beard mattress, you can count on us to honour its Warranty.
A.H. Beard mattresses can be matched to our range of bed bases, which are designed to ensure long-lasting durability and performance. You’ll find the minimum support requirements for our mattresses in our Bed Care & Guarantee Guide available at https://ahbeard.com/guarantee-brochure/
The ability to adjust your sleeping position is associated with many sleep benefits, such as alleviating snoring. See more information on our adjustable base range here, or watch the video
Side sleepers are often more comfortable on mattresses that range from medium to plush. This is because there are more pressure points on the side of the body that need cushioning by the mattress. Back sleepers tend to prefer firmer mattresses, while stomach sleepers will usually favour a medium feel.
Consider a firmer mattress if you are a hot sleeper. Plush mattresses have greater contact with your body, which generates more heat. Conversely, if you tend to feel the cold, plush and ultra-plush mattresses may keep you warmer.
If the bed is for a guest room, consider a mattress that will suit a wide variety of sleepers, such as a medium to firm mattress.
The best way to choose the feel of a mattress is by lying on the mattress for 10 to 15 minutes in store. Ask yourself:
‘How do my hips and shoulders feel?’ As these are high pressure areas, particularly for side sleepers, the mattress should conform to these pressure points to relieve pressure that can cause tossing and turning. If your hips and shoulders start to feel sore or numb, this could be an indication that it is too firm, and you need to try a medium or soft.
‘How does my spine and lower back feel?’ A mattress should be comfortable enough to get you to sleep, and supportive enough to keep you asleep. If your back is dipping into the mattress, the mattress may be too soft, and you may need to try a medium or firm.
It’s also important to try the mattress with a pillow in your natural sleeping position. And remember, just like we shouldn’t go grocery shopping on an empty stomach, don’t leave mattress shopping till the end of the day. When we feel tired, any mattress will feel amazing.
Delivery and Installation
We usually deliver during business hours, but sometimes this can be as early as 7am. You will receive a text message the day before your delivery to confirm a 3-hour delivery window. On the day, your driver will contact you via phone about 30 minutes before arrival. When they arrive, they will assess the property to decide how best to transfer the products into your home. Upon leaving, at your request, we will take any packaging or materials back to our facility for recycling.
A.H. Beard is a proud partner of Soft Landing mattress recycling. Soft Landing is a social enterprise currently operating in NSW (Sydney and the Illawarra), VIC (Melbourne), ACT (Hume and surrounds) and WA (Wangara and surrounds). They divert waste mattresses from landfill and recover the components for recycling and reuse. Through deconstructing and recycling mattresses they offer entry level training and employment to people who experience significant barriers to work, including Indigenous Australians, the long-term unemployed, people experiencing mental health issues and those leaving the prison system (or with a criminal record). When purchasing your mattress from one of our Retail Partners, please advise if you would like us to take away and recycle your mattress. A nominal fee may apply.
We understand buying a new mattress is a significant investment, and it can sometimes be difficult to know whether you have made the right comfort choice. It can take a while to get used to the different level of comfort and support provided by your new mattress. We recommend that you sleep on your new mattress for 6-12 weeks to allow the comfort materials to respond to your unique body shape and size. If you are not experiencing the quality sleep you expect, then we’re here to help. If, after sleeping on your new mattress for 6-12 weeks, you are not happy with the comfort feel you selected, you can opt to have this adjusted for a nominal fee. This is a more cost effective and environmentally-friendly alternative to purchasing a new mattress.
Please contact us for further information.
Caring for my mattress
It’s a good idea to rotate your mattress regularly. For the first month, aim to rotate your mattress once a fortnight. You should then continue to rotate it once every month. This will ensure even wear across the entire sleep surface and prolong the life of your mattress. As our mattresses are one-sided (or non-flip), rotate your mattress 180 degrees but don’t flip it over. A.H. Beard mattresses are not designed for use on both sides.
By following these care guidelines, you can expect your mattress to provide comfort and support for many years.
- When handling your new A.H. Beard mattress, make sure you always carry it on its side and do not attempt to move it on your own
- If your mattress has handles, do not use these for carrying. Mattress handles are provided to assist with the positioning of your mattress on the base or rotating and are not load-bearing
- Never bend or fold your mattress. These actions will damage your mattress edge
- Do not use roof racks to transport your mattress. Securing a mattress to roof racks may cause it to fold, damaging the mattress edge
- Similarly, do not stand or jump on your mattress as the guarantee does not cover misuse or abuse
- Rotating your mattress from end to end every month will even out body signatures that develop as the materials settle
- Ensure that you use the whole sleep surface, including the middle. If the centre of the mattress remains unused, especially on a king-size bed, the settling of the comfort materials in this area will not occur. This means the centre of the mattress will feel and look different from your normal sleeping area
We recommend that you do not use an old base with a new mattress, as both parts of your sleep set work together to provide you with optimum comfort and support. A.H. Beard’s timber platform bases provide the best possible support for your new mattress, to prolong its life and ensure the most comfortable sleep experience.
- Ensure your base is flat and even with plenty of ventilation for your mattress
- If you have a slatted base or bedframe, ensure the slats are secured, no more than 10cm apart, and supported with a centre support rail
- Flexible slats should be convex in shape but can lose their resiliency over time, becoming concave causing irreparable damage to the mattress
- Please check slats regularly as the guarantee does not cover mattress damage caused by inadequate slat support
Using a mattress protector as well as frequently cleaning your mattress, pillow, sheets and linens is essential to maintaining a hygienic sleeping environment, and getting the best night’s sleep possible.
Our mattresses are exposed to a number of different particles, from pollen to debris, dust and more. Like any item in the home, your mattress needs to be regularly cleaned to ensure it keeps you healthy, both mentally and physically, for years to come.
So, how often should you clean your mattress and what’s the best way to ensure your mattress, and your sleeping environment, are as healthy and hygienic as possible? Read on to find out.
How often should you clean your mattress?
For most of people, we recommend doing a deep clean of your mattress at least once every six months. However, you may need to clean your mattress more frequently if you suffer from allergies or have pets at home — for example, once every two to three months.
Did you know?
Failing to keep your mattress clean and free from stains may void your mattress guarantee, as it poses a health and safety risk for our staff if it’s returned for inspection or repairs.
If you’re not sure where to start, these four tips will help you rid your sleeping environment of anything that may affect your sleep:
- Wash and air your bedding regularly. We spend anywhere from 49 to 63 hours on our sheets per week, so it’s important to clean them as often as possible. Aim to clean your bedding linens once every fortnight (or once every week if you experience night sweats), and wash your pillow and duvet every three months.
- Keep the air circulating. Try to keep air circulating in your house whenever possible by opening windows or using an air conditioner, investing in a dehumidifier, and sealing off any leaks in your home. This will help remove any lingering smells and also prevent a build-up of mould and mildew.
- Don’t forget about your furry friends! We love our pets, but pet dander? Not so much. Pet dander is made up of tiny particles that have been shed from animals with fur — and it’s one of the biggest triggers of allergic reactions such as sneezing, itching or hives. Wash your pets regularly and keep them off the furniture as much as possible, in order to reduce the amount of dander in your house. Don’t forget to vacuum the house regularly as well!
- Pop a hypoallergenic mattress protector on your mattress. These keep your mattress free of stains and reduce exposure to dust mites, microbes and other allergens.
Want to know more? Here’s how to clean your mattress: a step-by-step guide
1. Start by stripping the bed and washing your bed linens
Remove all of your sheets, pillowcases, mattress covers or protectors, duvets, and pillows and give them all a thorough clean. Make sure to read the care instructions on the label before putting anything in the wash, as different types of materials have different cleaning requirements.
If you have asthma or allergies, experts recommend washing your linen in hot water (above 55 degrees) to get rid of dust mites and pet dander.
2. Check for stains
If your mattress is stain-free, then the remaining cleaning process is fairly simple and straightforward. However, if you do find stains, you’ll need to tackle them quickly to ensure your mattress remains clean and odour-free for years to come (more on this in step 4).
3. Gently vacuum your mattress with a soft brush attachment
Most vacuums come with a special attachment that’s designed specifically for cleaning mattresses. Check that the attachment is clean, then vacuum the entire surface of the mattress — paying extra attention to any corners or nooks and crannies to ensure you get any dust mites or other particles. It’s especially important to be gentle when cleaning, as being too rough or careless with vacuuming could damage the mattress fabric, and pull or loosen the stitching.
This is also a good opportunity to vacuum under your bed and rotate your mattress.
4. Spot-clean mattress stains
If you do spot any pesky stains, it’s best to try and remove these as soon as possible. Spot-clean stains with a stain remover — in this case again, the type of remover will depend on your individual mattress’ care instructions. Put the stain remover onto a cloth, then gently blot the stained area until the stain lifts.
Don’t soak your mattress or apply a cleaning solution directly on it, as it may damage the comfort layers or spring unit and void your guarantee. If stubborn stains still aren’t budging, it may be time to call a mattress cleaning professional.
5. Air your mattress
Once you’ve finished vacuuming and cleaning your mattress, it’s time to air it. The best solution is to put your mattress under a window that gets direct sunlight and leave your windows open. This lets the fabric breathe, while the sun helps to kill bacteria or mould.
If you live in an apartment building or can’t put your mattress in the sun, try sprinkling baking soda over your mattress. Use anywhere from half a cup to the entire box (depending on the size of your mattress), then let it sit for a few hours or even overnight if it’s possible. Once the baking soda has worked its magic, vacuum your mattress thoroughly again, then put the sheets back on.
6. Try to do quick cleans on a regular basis
In addition to a deep clean, the best tip for how to keep your mattress clean is to add a quick clean every time you change your sheets and linens. Gently vacuum your mattress to eliminate any particles or dust mites that have accumulated.
7. Keep your sleep environment clean
When it comes to getting a decent night’s shut-eye, creating a healthy and hygienic sleep environment is just as important as having a clean mattress. Keeping your bedroom clean will keep dust and allergens at bay and prevent them from affecting you during sleep. Refer back to the four tips at the start of this article.
Registration, Warranty & Claims
If you feel your product is defective, you can lodge a warranty claim on our website by visiting https://customercare.ahbeard.com/create-claim/.
Our Customer Care Team will review your claim once they have all the required documents.
A.H. Beard does not accept returns on products.
If you are experiencing an issue with your product, please lodge a concern via our website on the following link: https://customercare.ahbeard.com/create-claim/
When lodging a warranty claim, you’ll be asked to supply your original receipt as proof of purchase. If you no longer have your proof or purchase, try contacting the retailer to see if they can reprint the receipt on your behalf.
If a product is replaced under our quality warranty, the warranty period for the replacement product expires on the same date as the original product purchase date.
If you are within your warranty period, you are welcome to file a claim for your product either through our retail partner, or A.H. Beard directly.
You’ll find our warranty claim form here: https://customercare.ahbeard.com/create-claim/.
While we’re confident in the craftsmanship and componentry of our products, we understand that things can sometimes go wrong. Rest assured, our products are supported by a manufacturer’s warranty against faulty workmanship and materials.
You can review our warranty details here: https://ahbeard.com/guarantee-brochure/
You can register here, https://customercare.ahbeard.com/product-registeration/
You will need your Customer Care Number or serial number for all products you register. If you need assistance in locating your Customer Care Number, refer to the following link: https://customercare.ahbeard.com/knowledgebase/article/KA-01233/en-us
Where can I buy?
To find your nearest retailer, please visit https://ahbeard.com/find-a-retailer/
If you experienced one of our products at a hotel, check out www.thathotelbed.com.au/
If you have any questions or enquiries, please contact us on 1300 654 000 (Aus) or 0800 242 327 (NZ)
A.H. Beard products can be purchased online through our retail partners. You can find an online retail partner by visiting: https://ahbeard.com/shop-online/
As A.H. Beard is a retail and commercial wholesale business, we do not sell directly to the public.
Our retail partners will be able to provide additional product and pricing information – either in-store or on their websites. You can find a retailer near you by visiting: https://ahbeard.com/find-a-retailer/
You can find a retailer near you by visiting: https://ahbeard.com/find-a-retailer/
Other popular questions
No, we don’t sell damaged, returned, or refurbished products. These products are considered second-hand and are not covered under our Warranty.
Unfortunately, we do not offer discounts for repeat customers.
A.H. Beard does not have a trade in program available. A.H. Beard is a proud partner of Soft Landing mattress recycling, and can recycle your mattress for a small fee. Please arrange this upon purchasing your new A.H. Beard mattress.
AH Beard mattresses have comfort layers made of locally sourced delicate fibres like cotton, wool and cashmere. When weight is applied to these fibres for sustained periods of time, a body indentation may form as they contour to suit the sleeper.
Body indentations or imprints are normal and may occur in most mattresses. This does not affect your product’s comfort or support. A.H. Beard tests each mattress model and sets the highest industry standard in body impression allowance, guaranteeing your body imprint should not be greater than 40mm.
More information can be found in Bed Care and Guarantee guide found here: https://ahbeard.com/guarantee-brochure/
Your bedroom should be your personal sanctuary of rest and recovery. The ideal bedroom is one that is cool, dark, quiet, clutter free, and comfy.
KEEP YOUR BEDROOM COOL
The ideal temperature for sleeping is between 18 – 22 degrees Celsius. If you don’t have an air conditioner, consider opening windows, turning on a fan or opting for linen and pyjamas made from natural fibres to help regulate body temperature.
KEEP YOUR BEDROOM DARK
Our bodies require darkness to release melatonin, the natural sleep hormone. Where possible, remove any harsh white light emitted from lights and screens and use block out blinds to help minimise any light entering your bedroom from outside.
KEEP YOUR BEDROOM QUIET
It isn’t noise alone that interrupts our sleep; it is the inconsistency between silence and noise. Wearing earplugs or introducing soft noises like a fan, meditation music or soothing sounds can help minimise the chance of a barking dog or car horn waking you.
KEEP YOUR BEDROOM CLUTTER FREE
When your room is clean and clutter free, you are more likely to be in the right frame of mind for sleep. Removing items like a computer or an exercise machine can help make a bedroom more conducive to sleep.
INVEST IN GOOD SLEEP
When the right mattress is paired with a good pillow, together they support your head and neck, and keep your shoulders, hips, and spine in alignment for a great night’s sleep. Invest in the biggest mattress you can fit, at the highest quality you can afford, and you’ll be repaid in deeper, more rejuvenating sleep.
>You can learn more here: Why chiropractors recommend King Koil for spinal alignment
Spinal alignment is essential for healthy, restorative sleep. When your spine is properly supported in a straight line from head to hips, you have the ideal conditions for what we at A.H. Beard call premium sleep.
During premium sleep your body goes through four to six sleep cycles, alternating through light sleep, deep sleep and REM (or dream) sleep.
A night of premium sleep allows your body to restore its cells, repair its muscles and cleanse the neural pathways in your brain and nervous system.
The benefits of premium sleep include improved memory, stronger immune system, enhanced mood and increased productivity.
At A.H. Beard, we take spinal support very seriously. So do the experts at the International Chiropractors Association, which is why they endorse our Reflex Support Technology, which provides exactly the right amount of support for your body wherever and whenever it’s needed throughout the night.
>Learn about the A.H. Beard Origins collection here: https://ahbeard.com/mattresses/origins/
Yes. A.H. Beard is a family business that creates employment and wealth for families and communities in Australia and New Zealand.
All A.H. Beard mattresses have a settling-in period of around 6-12 weeks. As your mattress is made using brand new materials, it may take a few weeks for them to conform to your body shape. This is completely normal – the mattress will adapt to your shape, weight and sleeping positions over time. This time period will vary based on your weight, height and length of sleep each night.
Can’t find the answers you need? Get in touch. We’d love to help.
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This is by far the best mattress I have ever slept on. It was recommended to me by my sister as sleeping on this bed really helped with her back pain. And I can say that it has helped me immensely with my back issues. It is very comfortable and supportive.
Highly recommend this mattress
Multiple purchases have been made, for both family and our rental property. A good night’s sleep is such a basic requirement for health and happiness. A good quality mattress is the foundation.
We will continue to be proud to buy Australian. Well made and THE BEST.
The last bed we had for 12 years – a queen size A.H. Beard was great so we upgraded to a king size and are very happy with the Grand Harmony plush – great that they are made in Australia.