Customer Care
Welcome to A.H. Beard Customer Service
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Mattress Care Guide
Simple tips to keep your mattress fresh and supportive.
Troubleshooting
Quick solutions to common mattress concerns.
Your A.H. Beard mattress has a settling period
Your mattress has been designed and handcrafted in Australia using premium materials. It may take several weeks for the layers to adjust and conform to your body. This is completely normal — your mattress will adapt to your shape, weight, and sleeping position as you use it. Regular rotation during this period supports even settling and helps you get the most from your bed.
Rotating Your Mattress
What does “rotating” mean?
Rotating your mattress means turning it 180 degrees — so the end that was at the head of the bed is now at the foot. You do not need to flip the mattress — you’ll continue sleeping on the same surface.
How often should I rotate my mattress?
Rotate your mattress end-to-end every 2 weeks for the first 4 months. Then monthly for ongoing care.
Rotating regularly supports even wear across the mattress, helping you get the most life and comfort out of your bed.
Cleaning Your Mattress
It is important to keep your mattress clean so that it continues to stay fresh and perform as intended.
Vacuum regularly — freshen the fabric or remove dust and debris using a vacuum on low suction.
Keep your mattress dry — prevent water and other fluids from coming into contact with your mattress. A waterproof cover may be useful for children’s beds.
Treat spills and stains as soon as possible with a damp cloth. Avoid scouring the surface with a brush or using excessive moisture, which can affect the internal components of the mattress.
Keep out of direct sunlight — if positioned near a window without a mattress protector, the fabric may fade over time.
Avoid dry cleaning chemicals and detergents — these may damage some of the construction materials.
Ensure your A.H. Beard mattress is exposed to adequate ventilation.
Got
Questions?
Find answers to our most common questions — and if you can’t see yours, send us a message!
We’re here to help.
General FAQs
Does my mattress need a settling-in period?
Can I use my own base with an A.H. Beard mattress?
Can I move the mattress on my own?
Can I use the mattress handles to lift it?
How can I prevent uneven wear in my mattress?
Use the entire sleeping surface, including the middle On king-size beds especially, if the middle is never used, it can feel and look different from your usual sleep zone.
Will standing or jumping on the bed damage it?
Warranty claim form
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This is by far the best mattress I have ever slept on. It was recommended to me by my sister as sleeping on this bed really helped with her back pain. And I can say that it has helped me immensely with my back issues. It is very comfortable and supportive.
Highly recommend this mattress
Multiple purchases have been made, for both family and our rental property. A good night’s sleep is such a basic requirement for health and happiness. A good quality mattress is the foundation.
We will continue to be proud to buy Australian. Well made and THE BEST.
The last bed we had for 12 years – a queen size A.H. Beard was great so we upgraded to a king size and are very happy with the Grand Harmony plush – great that they are made in Australia.
Rejuvenating
sleep isn’t far away
