Customer Care
Welcome to A.H. Beard Customer Service
Register Your Product
Activate your warranty and enjoy added peace of mind.
Mattress Care Guide
Simple tips to keep your mattress fresh and supportive.
Troubleshooting
Quick solutions to common mattress concerns.
Rotating Your Mattress
What does “rotating” mean?
Rotating your mattress means turning it 180 degrees — so the end that was at the head of the bed is now at the foot. You do not need to flip the mattress — you’ll continue sleeping on the same surface.
How often should I rotate?
- First 4 months: Every 2 weeks
- Ongoing care: Once every 3 months (or with each season)
If you and your partner are different builds: You may benefit from rotating more frequently to balance body impressions.
Rotating regularly supports even wear across the mattress, helping you get the most life and comfort out of your bed.
Cleaning Your Mattress
Keeping your mattress clean helps maintain a healthy sleep environment and ensures it stays fresh and performs well for years.
How often should you clean your mattress?
Deep clean at least every 6 months. If you have allergies or pets in bed, aim for every 2–3 months.
Safe mattress care tips:
- Vacuum regularly with low suction to remove dust and allergens.
- Treat stains fast by blotting with a damp cloth — avoid scrubbing or soaking.
- Keep it dry with a waterproof cover, especially for children’s beds.
- Let it breathe with good ventilation to prevent moisture and odours.
- Skip harsh chemicals to protect internal materials.
- Shield from sunlight to prevent fading.
- Use a mattress protector to guard against dust mites, sweat , and spills.
Got
Questions?
Find answers to our most common questions — and if you can’t see yours, send us a message!
We’re here to help.
General FAQs
Does my mattress need a settling-in period?
Can I use my own base with an A.H. Beard mattress?
Can I move the mattress on my own?
Can I use the mattress handles to lift it?
How can I prevent uneven wear in my mattress?
Use the entire sleeping surface, including the middle On king-size beds especially, if the middle is never used, it can feel and look different from your usual sleep zone.
Will standing or jumping on the bed damage it?
Warranty claim form
Need to make a warranty claim?
Fill out our form to get the process started.
This is by far the best mattress I have ever slept on. It was recommended to me by my sister as sleeping on this bed really helped with her back pain. And I can say that it has helped me immensely with my back issues. It is very comfortable and supportive.
Highly recommend this mattress
Multiple purchases have been made, for both family and our rental property. A good night’s sleep is such a basic requirement for health and happiness. A good quality mattress is the foundation.
We will continue to be proud to buy Australian. Well made and THE BEST.
The last bed we had for 12 years – a queen size A.H. Beard was great so we upgraded to a king size and are very happy with the Grand Harmony plush – great that they are made in Australia.
Rejuvenating
sleep isn’t far away
