Upon delivery

Your mattress is made with all new materials that may release a slight smell—this is normal and not a cause for concern. Once your new mattress has been removed from its plastic packaging, leave it uncovered in a well-ventilated room to allow any odours to dissipate.

Please dispose of the plastic packaging and other materials responsibly. Keep the plastic bag away from children to avoid the danger of suffocation or other injuries.

It can take a little while to get used to the level of comfort and support provided by your new mattress. If you have been sleeping on a different type of mattress, the materials of your new mattress may feel quite different from what you are used to using.

Your new mattress may also feel a little different to the one you tried in the store. The mattresses on display in retail stores have been tried and tested by customers over several months, resulting in the various components settling.

Similarly, if you are using your new mattress on a different base from the store, this can alter the final level of comfort and support you experience at home.

It is important not to confuse “uncomfortable” with “unfamiliar” when getting to know your new mattress. It can take at least four weeks to allow the comfort materials to respond to your unique shape, size and sleeping positions and for your body to adjust to the benefits of your new mattress.

Some A.H. Beard mattresses contain luxurious comfort materials that help minimise pressure points by allowing the sleeper to sink slightly into the uppermost layers of the mattress. As a result, more of the mattress is in contact with your body, which may cause you to feel warmer.

A firmer mattress with fewer soft comfort layers will keep your body resting on top of the mattress rather than being cradled by it, and it may feel cooler.

By following these care guidelines, you can expect your mattress to provide comfort and support for many years.

• Do not stand or jump on your mattress or base.
• Do not bend or fold your mattress.
• If your mattress contains an anatomic gel comfort layer, ensure that it always remains flat. Do not store it on its side.

Mattress protection

• Always use a good quality mattress protector to ensure a fresh and hygienic night’s sleep and to protect your mattress from spills and stains. Failure to use a mattress protector could void your guarantee. In the unlikely event that your mattress needs to be returned to A.H. Beard for repairs, we may require it to be sanitised by an accredited service at your expense to ensure the health and safety of our team.
• Leave your mattress to breathe regularly to allow body moisture to dissipate. Simply leave the bedlinen turned back for a few hours to allow air to circulate around and through the mattress.

Rotating your mattress

• We recommend that you rotate your new mattress end-to-end every two weeks during the first four months, and monthly thereafter, to ensure more even wear. If your mattress has handles, these can be used to rotate it, but are not designed to carry the full weight of the mattress. Do not use the handles to lift and carry the mattress, as this may cause damage and will void the guarantee.
• To help minimise body impressions, we recommend that you use the entire sleep surface, including the middle. This will help to even out the settling across the surface of the mattress.

Use a suitable, supportive base

• Use a supportive base with your new mattress.
• A.H. Beard’s adjustable bases also provide a strong supportive foundation for your new mattress, with the added benefit of articulation. An adjustable base allows you to find your perfect position for sleeping or relaxing. It may help ease lower back pain, improve circulation and may assist with other conditions such as snoring, reflux and swelling.
• Be sure that the legs are screwed in tightly and checked each year or as required.
• Please ensure to use a base that provides even support and adequate support in the centre as well as allows adequate air circulation.

Body impressions

• Most people tend to sleep in the same area of their mattress each night; therefore you may notice visible indentations over time. These indentations, sometimes referred to as body signature or body impressions, are the result of the comfort layers responding to your body shape. Indentations of up to 40 mm on a pillow-top mattress, and 25 mm on a non-pillow-top mattress, are considered a normal characteristic of mattress performance.
• As the comfort materials settle and dip slightly in the area where you sleep, this can leave a raised area in the centre of the mattress (more noticeable on larger sizes). This uneven wear is deemed “fair wear and tear” and is not considered a fault under the guarantee.
• To minimise the ridge in the middle of the mattress ensure that you use the entire sleep surface. This will help the mattress to settle evenly.
• To help minimise body impressions, rotate your new mattress end-to-end every two weeks during the first four months, and monthly thereafter. Always get someone to help you rotate the mattress.

Storing your mattress when not in use

Store your mattress in a cool, dry place out of direct sunlight. Cover your mattress to keep it free from dust. Regular spring mattresses can be stored upright. Do not lean anything against your mattress.

If your mattress is hand-tufted, or contains latex or gel, it should be stored flat with nothing placed on top. We recommend storing your mattress in an appropriate mattress bag. Mattress bags and boxes can be purchased from A.H. Beard.

Cleaning your mattress

Gently vacuum your mattress regularly with a soft brush attachment. Do not wet your mattress as it may damage the comfort layers and spring unit—this may void your guarantee. Spills should be dried immediately. Failure to keep your mattress clean and free from stains may void your guarantee, as it poses a health and safety risk to our team should your mattress need to be returned for inspection or repairs. We recommend you use a mattress protector.

A.H. Beard has been setting the standard for quality bedding since 1899. However, in the unlikely event that a product fails to meet our high standards, A.H. Beard offers a guarantee to the original purchaser to repair the product against faulty workmanship and materials.

The guarantee period for your product is indicated on the product law tag (production label) sewn into the head of the mattress or base. If the label has been damaged or removed, or the guarantee period is unclear, please contact A.H. Beard customer care for clarification.

To make a claim under this guarantee you must retain your original receipt as proof of purchase.

Rights under this Guarantee

A.H. Beard provides the original purchaser of this product a guarantee against defects in workmanship and materials. The guarantee period is indicated on the product law tag and commences from the date of your original Tax Invoice.

If, during the guarantee period, a defect caused by faulty workmanship or materials appears, A.H. Beard will repair your mattress or base within a reasonable time after receiving your valid guarantee claim.

If a product is replaced during this quality guarantee, the guarantee period for the replacement product expires on the same date as the original product purchase date.

An in-home inspection may be required to determine if a manufacturing fault exists. If no fault with materials or workmanship is found, you can request a comprehensive inspection at the nearest A.H. Beard facility. A freight charge may be applicable. If, upon inspection at our facility, the product fails to meet our specifications, this fee will be refunded in full and your product will be repaired at no charge.

Guarantee conditions

• The guarantee applies to the original purchaser. The guarantee period commences on the date of purchase of this product.
• A.H. Beard must be notified of the defect within 30 days of it appearing.
• To make a claim under this guarantee, you must provide A.H. Beard with your full name and address, details of the defect, and your original receipt as proof of purchase.
• If identical materials are not available at the time A.H. Beard repairs your mattress or base under this guarantee, A.H. Beard reserves the right to substitute materials of comparable quality.
• The guarantee does not apply if, upon inspection by A.H. Beard, the mattress is found to be stained or in an unsanitary condition.
• The guarantee does not apply if A.H. Beard’s guide for caring for your bed (see above) has not been followed.

Not covered by the guarantee

• A mattress that is not to your comfort preference.
• Normal wear and tear, body impressions, or damage caused by mishandling, abuse, misuse or negligence including folding, bending, standing or jumping on the mattress or base.
• Any use of this product other than the use for which it was originally intended.
• Bent or broken castors or legs, loose T-nuts inside base caused by castor legs not being kept sufficiently tight, or other broken fittings caused by poor maintenance.
• Mattresses damage caused by a base system that does not provide even support, or adequate support in the centre.
• Any commercial use including holiday rentals.
• Except as expressly stated, this guarantee does not include any right to be reimbursed or compensated for physical or financial injury, loss, damage, expense, time or inconvenience (whether direct or indirect) arising out of the occurrence of the defect in the mattress or base or your inability to use the mattress or base.
• Minor manufacturing imperfections that do not impact the performance or comfort of the mattress or base, such as missed stitches in the quilting.
• Sanitisation of the mattress in the event that it is stained. You must arrange for the sanitisation of your mattress prior to any service and provide a receipt for the service.
• Mattresses designed for domestic use and used in commercial environments, including holiday rentals, are not covered.

How to make a claim

What to do if you notice a fault or defect

Call A.H. Beard’s Customer Care team to notify us of the issue. Be sure to have your mattress model details and purchase receipt handy before calling.

China: 400 9200 666

What happens next?

A representative from A.H. Beard’s Customer Care team will call you to discuss your claim. We will first determine whether the issue is due to faulty workmanship or materials. If a fault is evident, we will collect your mattress and return it to our facility for repair.

If a fault is not evident, an A.H. Beard inspector will come to your home to assess the mattress or base and determine the next steps. In the event you disagree with our inspector’s assessment, your mattress will be returned to our facility for further inspection.

We will provide you with a loan mattress if required while you are without your mattress. A transport fee applies (see guarantee details).

A.H. Beard will conduct a thorough inspection of your mattress and provide you with a detailed report. Should faulty workmanship or materials be found, we will repair your mattress and refund the initial transportation fee. Please note that you will still bear the cost of sanitisation.

If we do not find evidence of faulty materials or workmanship, a Customer Care representative will call to discuss the options available to you.